FAQ
eg88 FAQ — All Your Questions Answered in One Place
Detailed answers to the most frequently asked questions from Bangladeshi players on deposits, withdrawals, VIP benefits, cricket betting, and safe play.
After joining eg88, many players have various questions — from how to make a deposit to how VIP cashback works or what the terms of cricket betting are. This page provides direct answers to 22 questions across four important sections. If you don't find the answer to your question here, reach out via our 24/7 live chat or email — we are always ready to help in Bengali.
Section 01
Deposit Questions
Log in to eg88, go to the "Deposit" option, and select bKash as your payment method. Send money to the eg88 bKash number shown on screen, then paste the transaction ID into the form and confirm. The minimum deposit amount is ৳200. Your balance should be credited within a few minutes.
In most cases deposits are reflected within a few minutes. However, network issues can sometimes cause a delay. Contact our live chat with a screenshot or transaction ID of the payment — our team will verify and resolve it quickly. Make it a habit to save your payment receipt after every transaction.
eg88 does not deduct any extra charge on deposits. However, bKash, Nagad, or Rocket may apply their own Send Money fees according to their respective mobile banking policies. Bank transfers may also carry the bank's own service charge.
The minimum deposit is ৳200 across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer). For withdrawals, the minimum amount is ৳1,000. When the balance is sufficient, withdrawals are usually completed within 30 minutes to 3 hours.
Yes, eg88 supports all major mobile banking services in Bangladesh — bKash, Nagad, Rocket, and Upay are all accepted. You can also make a direct bank transfer through major Bangladeshi banks. The minimum deposit is ৳200 for any method.
Section 02
Responsible Gaming
Contact us via eg88's live chat or at [email protected] — we provide support in Bengali 24/7. For detailed information on responsible gaming and how to keep yourself protected, visit our responsible gaming page. The more openly you share your situation with us, the better we can help.
eg88 is for people aged 21 and above only. Age is verified when opening an account, and accounts for those under 21 are not accepted. Protecting minors from gambling is one of the core principles of our responsible gaming policy.
Yes, if you want to keep your spending in check, let our support team know — they will help set a daily, weekly, or monthly deposit limit on your account. Once a limit is active, you will not be able to deposit beyond that amount, which helps protect against overspending.
Both options are available with us — a cooling-off period (temporary break) or self-exclusion (long-term removal). Submit a request via live chat or at [email protected] and we will act promptly. During self-exclusion, logging in or making deposits will not be possible.
Some common signs: feeling urges to play beyond your budget, placing larger bets to chase losses, spending time gambling instead of being with family or at work, feeling unable to stop playing, and facing financial pressure. If you notice these signs, take a break and contact us for help.
Section 03
VIP & Cashback
eg88 has five VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback, Silver 0.3%, Gold 0.5%, Platinum 0.6%, and the Diamond tier up to 0.8%. Moving up each tier unlocks more benefits.
Each week, cashback is calculated based on your total wager amount and credited to your balance at the rate for your VIP tier. For example, at the Gold tier you can receive up to 0.5% cashback on your total weekly bets. Cashback is added directly to your account balance.
VIP points are earned through regular play, and reaching a set number of points moves you up to the next tier. The more active you are, the faster you can progress from Bronze to Silver, Gold, Platinum, and finally the top-level Diamond tier.
In addition to cashback, VIP members receive priority customer service, exclusive promo offers, faster withdrawal processing, and the opportunity for a personal account manager at higher tiers. Diamond tier members enjoy the most premium experience.
The terms for weekly cashback may vary by tier. Generally, once cashback is added to your balance it can be used in regular play. If there are specific wagering requirements, they will be noted in your account. Contact the support team for full details.
New players receive a 100% bonus on their first deposit — up to ৳5,000. Example: deposit ৳1,000 and you start with ৳2,000 in total. After meeting the wagering requirements on the bonus, you can also participate in the VIP program and continue earning cashback.
Section 04
Cricket Betting
Match Winner (which team will win), Toss Winner, Top Batsman, Top Bowler, Innings Run Total, Over/Under Runs, and Man of the Match — these are the markets most familiar to players. These markets see the most activity in BPL and international T20 matches.
Tournaments like BPL (Bangladesh Premier League), IPL, and the T20 World Cup are all available on eg88. International matches generally offer more markets and different odds. Bangladesh Tigers matches attract the highest interest among local players.
If a match is declared no-result or incomplete due to rain or any other reason, the bet is generally voided and the original stake is refunded. However, this depends on how much of the match was completed and the rules of the specific market. Full details can be found on our terms and conditions page.
An accumulator (or "acca") combines multiple selections into a single bet. Example: if you bet on two separate markets in a Bangladesh vs India match, and both are correct, the profit is multiplied by the combined odds and can be much higher. However, if any single selection is wrong, the entire bet can be lost.
Once the match ends and the result is confirmed, the winning amount is added to your balance. You can request a withdrawal from a minimum of ৳1,000, and the money typically reaches your bKash, Nagad, or bank account within 30 minutes to 3 hours.
Yes, eg88 offers in-play betting — meaning odds update in real time while a match is ongoing and bets can be placed accordingly. This is especially popular with experienced bettors since decisions can be made based on how the match is unfolding. Odds in in-play markets change quickly, so timely decisions are important.
Still have questions?
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