eg88 Terms & Conditions

1. General Provisions

These Terms form a legally binding agreement between eg88 and its users. eg88 is an online casino and betting platform that provides various gaming services for players in Bangladesh.

By accessing this platform, creating an account, or using any of its services, you expressly acknowledge the following:

• You have read and understood the full content of these Terms.
• You agree to comply with all provisions of these Terms.
• You are at least 21 years of age and are eligible to use this platform.
• You are using this service voluntarily and are aware of the risks associated with online gaming.

eg88 reserves the right to amend these Terms at any time without prior notice. Continued use of the platform after updated Terms are published will be considered automatic acceptance of the new Terms.

2. Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to participate on the eg88 platform. Use of this platform by minors is strictly prohibited.

2.2 Registration Requirements

Each individual may create only one account. You must provide accurate and complete information during registration, including:

• Full name (as shown on your national identity card)
• Correct date of birth
• Valid mobile number
• Active email address (where applicable)

eg88 reserves the right to close any account and forfeit any deposited or won funds if false information is provided.

2.3 One Account Policy

Creating multiple accounts by the same person, the same household, or from the same IP address is strictly prohibited. If this rule is violated, all associated accounts may be permanently closed and bonus privileges will be cancelled.

3. Account Management

3.1 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. If you notice any unauthorised access or suspicious activity on your account, you must notify the eg88 support team immediately.

Sharing account details with third parties is prohibited, and eg88 will not be liable for any losses resulting from such sharing.

3.2 Identity Verification (KYC)

eg88 carries out an identity verification process to ensure a safe and fair environment. The following documents may be required before processing a withdrawal or when certain thresholds are reached:

• Scanned copy of National ID (NID) or passport
• Proof of ownership of the payment method used
• Proof of residence if required

Withdrawals may be delayed until KYC is completed. This is a security measure in place to protect your interests.

3.3 Closing Your Account

You may request to close your account at any time by contacting the support team. Any pending withdrawals will be processed before the account is closed.

4. Deposits & Withdrawals

4.1 Deposit Methods & Limits

eg88 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

4.2 Withdrawal Rules

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawal time: requests are generally processed within 30 minutes to 3 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met for winnings derived from bonuses.

eg88 reserves the right to request additional verification for unusual or suspicious withdrawal requests.

4.3 Failed Transactions

If a transaction fails due to a technical error or a payment provider issue, the relevant amount will be automatically returned to your eg88 account. Please contact the support team if you experience any delay or problem.

5. Bonuses & Promotions

5.1 Welcome Bonus

New members at eg88 receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the total balance.

If you withdraw before meeting all bonus-related requirements, the bonus and any winnings earned from it will be forfeited.

5.3 General Bonus Rules

• Each bonus offer has its own validity period, which will be stated at the time the offer is made.
• Transferring a bonus to a third party is strictly prohibited.
• Bonus abuse (such as bonus arbitrage or claiming bonuses through multiple accounts) is a punishable offence.
• eg88 reserves the right to modify, suspend, or cancel any bonus offer.

5.4 VIP Program

The eg88 VIP program has five tiers. Each tier offers a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

You can move up to a higher tier based on your playing activity. The method for calculating cashback is at eg88's sole discretion.

6. Betting & Gaming Rules

6.1 Gaming Environment

eg88 is committed to ensuring fair play. All games on the platform are operated using verified technology. If a technical issue or system error affects the outcome of a game, eg88 reserves the right to void the affected rounds and refund the wagered amounts.

6.2 Betting Limits

Each game or betting market has specific minimum and maximum bet limits, which are displayed on the game page. eg88 reserves the right to change these limits at any time.

6.3 Technical Errors

If a game or betting session is interrupted due to a server outage, network issue, or software fault, eg88 will attempt to restore the affected session to a reasonable state. However, a complete resolution of all technical issues cannot be guaranteed.

6.4 Sports Betting

The following points are relevant to sports betting:

• A bet may be declared void due to market changes or event cancellation after the bet has been accepted.
• If an event is not completed or does not take place at the designated venue, eg88 may consider the bet void.
• If there is a clear pricing error (palpable error) in any market, eg88 reserves the right to void that bet.

7. Responsible Gaming

eg88 takes responsible gaming very seriously. Gambling should be for entertainment purposes and should never be considered a source of income.

eg88 provides the following tools to protect players:

• Deposit Limits: Set a daily, weekly, or monthly deposit limit.
• Bet Limits: Set a total betting limit for a specific period.
• Time Out: Deactivate your account for a set period of time.
• Self-Exclusion: Close your account on a long-term or permanent basis.

If you feel you are losing control of your gambling, please visit our Responsible Gaming page and contact us for support.

8. Prohibited Activities

The following activities are strictly prohibited on the eg88 platform:

• Money laundering or conducting transactions using illegal funds.
• Attempting to obtain bonuses through fraudulent means.
• Exploiting the system using multiple accounts.
• Using automated software, bots, macros, or similar tools.
• Attempting to access the platform's security systems.
• Threatening or abusive behaviour towards other players or eg88 staff.
• Betting on behalf of third parties or using their funds.

In case of any violation of this prohibition, eg88 may immediately close the relevant account, forfeit deposited funds, and take legal action if necessary.

9. Privacy & Data

eg88 prioritizes the protection of your personal information. To learn more about how your data is collected, used, and kept secure, please read our Privacy Policy page.

Key principles in brief:

• Your personal information is used solely for the purpose of providing services.
• All data is kept secure using SSL encryption technology.
• Information is shared with third parties only for verification and payment processing purposes, and never for sale.
• You have the right to request correction or deletion of your information.

10. Limitation of Liability

eg88 will not be held liable in the following circumstances:

• If a game session is interrupted due to loss of internet connection.
• If your own password or login credentials fall into the hands of a third party.
• If the service is disrupted due to force majeure events such as natural disasters, war, or cyberattacks.
• If a transaction is delayed or fails due to issues with a third-party payment provider.
• Regarding the quality or accuracy of third-party games or content available on the platform.

eg88's maximum liability for any indirect, incidental, or consequential loss occurring through the platform is limited, under applicable law, to the total amount deposited by you in the relevant month.

11. Changes to Terms

eg88 may amend these terms and conditions at any time. In the case of significant changes, an attempt will be made to notify registered members, though this is not mandatory.

Amended terms and conditions will take effect from the date they are published on this page. If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions.

It is advised to review this page regularly to stay informed about the latest terms and conditions.

12. Dispute Resolution

12.1 Procedure for Filing a Complaint

In the event of any dispute or complaint, please contact eg88's support team first. Complaints can be submitted via live chat or email. The support team will review the matter within a reasonable time and attempt to find a resolution.

12.2 Dispute Resolution Process

If a resolution cannot be reached through discussion, eg88 may consider the option of referring the matter to a neutral review process. eg88 is committed to handling all disputes fairly and transparently.

12.3 Disputes Relating to Technical Errors

In the event of a dispute over the outcome of a game round or bet, eg88's system logs and records will be considered the final reference, unless a clear technical error is proven.

13. Contact

If you have any questions or comments regarding these terms and conditions, please contact eg88 through the following channels:

• Live Chat: The platform's live chat facility is available 24/7, in both Bengali and English.
• Email: [email protected]

Our support team is able to provide assistance in both Bengali and English.