eg88's Privacy Policy — Your Information Is Safe

Welcome to the eg88 platform. This Privacy Policy document ("Policy") applies to the eg88 website and all related services. This Policy explains what types of information we collect, how we collect it, for what purposes we use it, how long we retain it, and what steps we take to protect your information.

By using our platform, you are considered to be informed of the terms set out in this Policy and to have consented to the processing of your information in accordance with it. This Policy is an integral part of our Terms and Conditions.

eg88 believes that protecting user privacy in the digital age is a fundamental responsibility. We are always committed to earning and maintaining your trust.

We collect various types of information to provide you with services on the eg88 platform. This information falls into three main categories:

eg88 collects your information in the following ways:

• Information you provide directly: Information you give us yourself when creating an account, completing your profile, and adding a payment method.
• Automatically collected information: When you use the eg88 site or app, information is automatically collected through cookies, log files, and similar technologies.
• Information from third parties: Information received from trusted third-party services for identity verification, fraud prevention, and payment verification.
• Through cookies: Various types of cookies are used to improve site functionality and remember your preferences.

Cookie Policy

eg88 uses essential cookies, functional cookies, and analytical cookies. Essential cookies are always active because the core functions of the site cannot operate without them. You can control the use of other cookies through your browser settings. However, disabling cookies may limit some features of the site.

The information collected is used for the following legitimate purposes:

4.1 Service Operation and Improvement

• Managing your account and ensuring authentication.
• Accepting deposits, processing withdrawals, and completing transactions.
• Providing gaming services, bonuses, and promotional offers.
• Monitoring and improving the technical performance of the platform.

4.2 Security and Compliance

• Detecting and preventing account fraud, money laundering, and other illegal activities.
• Age verification (ensuring access only for those aged 21 and above).
• Implementing responsible gaming policies and monitoring potentially problematic gaming behaviour.
• Complying with applicable laws and regulations.

4.3 Customer Service and Communication

• Responding to your requests, complaints, and questions.
• Sending important notifications about account activity.
• Sending promotional messages with your consent.

eg88 takes industry-standard technical and organisational measures to protect your information. The key components of our security framework are as follows:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, especially payment data, is kept encrypted using advanced encryption methods.
• Access Control: Only authorised staff are granted access to user information, and only to the extent required for their specific role.
• Firewall and Security Monitoring: Round-the-clock network monitoring and intrusion detection systems are active at all times.
• Regular Security Audits: Security assessments are conducted regularly by independent third-party experts.

5.1 Data Retention Period

We retain necessary information for as long as your account remains active. After an account is closed, financial and identity-related information may be retained for a specified period to meet applicable legal obligations. Information that is no longer needed is securely deleted.

eg88 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the minimum necessary information is shared under strict confidentiality agreements with trusted service providers for payment processing (such as bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and technical infrastructure services.

6.2 Legal Obligations

Required information may be provided in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, we are required to act in accordance with the law.

6.3 Fraud Prevention

Relevant information may be shared with organisations specialising in fraud detection and prevention. This is done in the interest of protecting all users.

6.4 International Data Transfers

In some cases, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that adequate protection measures are in place in the recipient country or organisation.

eg88 believes every user should have sufficient control over their own information. Your key rights are described below:

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible. In some cases, it may not be possible to completely delete certain information due to legal obligations.

eg88 strictly provides services only to those aged 21 and above. We do not knowingly collect or process any personal information from minors (those under 21 years of age).

Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.

As part of eg88's responsible gaming commitment, we analyse data on your gaming behaviour. The sole purpose of this analysis is to support your wellbeing:

• Identifying early signs of excessive gaming behaviour.
• Taking supportive measures and providing information about resources when needed.
• Enforcing voluntary deposit limits, time limits, or self-exclusion features.

For more details, please visit our Responsible Gaming page.

eg88 may review and update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:

• Publish the updated Policy on our website and change the "Last Updated" date at the top of the page.
• Notify you of important changes via email or an in-platform notification.
• Continued use of the site after changes are made will be considered acceptance of the updated Policy.

We therefore recommend visiting this page regularly to stay informed about the latest version of the Policy.

This Privacy Policy is governed by relevant applicable law. Any dispute relating to this Policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the appropriate legal process will be followed.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact our support team. We are available 24/7 to assist you in both Bengali and English.

eg88 respects your privacy and is committed to protecting your information. For more details, please see our Terms and Conditions and Responsible Gaming pages.